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Hubspot + SugarCRM = Closed Loop Inbound Marketing
It is a simple fact that in an increasingly fragmented world – it is harder and harder to differentiate as a company. Competing on price is a thing of the past in many industries – and exceptional...
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The Cloud, Big Data, and the Future of CRM
I just read that Basho Technologies, which has created an open source, highly available and fault-tolerant data structure for the cloud called Riak, has landed a cool $7.5m in new funding. The news is...
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Get Social at SugarCon!!! (And Get a Great Rate)
I am freshly back in the office (OK, maybe fresh is not the right word, more like jet-lagged and overwhelmed with emails and projects) after an awesome two-week press tour in Europe. The media and...
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Is Sales Ahead or Behind the Social CRM Learning Curve?
When discussing the advent of the social business, I always hear questions like “where do we start?” and “what departments will/are most affected by social media?” The answer, to be a bit pat, to both...
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Salesforce.com, What the F$#% are You Thinking?!?!?!
I remember there was a song that was pretty popular a few years ago called “If I had a Million Dollars,” by the Bare Naked Ladies. That song seems childish and silly compared to the spending spree that...
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The Future of Business is Social
SugarCon 2011 (#scon11) is here and it is the place to be. If you couldn’t make the annual pilgrimage to San Francisco, I’d like to share with you the ideas and direction the Sugar team is discussing...
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Do your customers trust you?
We are here at SugarCon 2011 (#scon11) learning more about how to build a social business with SugarCRM. The social business is the next step in how we as globally interconnected society do business...
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The Secret To A Successful CRM Implementation
One of the recurring questions I get from customers and prospects all over the world is, what is the secret to a successful CRM implementation? My answer resonates with companies large and small, here...
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What Sugar 6.3 teaches us about customer co-creation
By Chris Bucholtz Social media and social CRM are the kinds of things that offer multiple points of value. People who have their throwback CRM hats screwed on too tightly tend to see the formula as...
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The data helps the relationship, but the relationship drives the sale
By Chris Bucholtz A few years ago, I did a webinar with some respected thought leaders in the area of sales about the impact data was having on selling. No one was willing to use the term “data-driven...
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